by Teri Carden | Business Tactics, Ethics, Negative reviews, Online reviews, Review Economy, Review law
Are they enforceable under FTC regulations? In the USA, the Consumer Review Fairness Act (CRFA) protects your right to share honest opinions about businesses you patronize. This applies to products, services, and professional conduct. Such protection includes honest...
by Teri Carden | Fake Reviews, Negative reviews, Online reviews, Review Economy
Find out in the new documentary Billion Dollar Bully First of all, we’re super excited about the upcoming release of a new online review oriented documentary called “Billion Dollar Bully”. The documentary’s main focus is on Yelp’s role in...
by Teri Carden | #ReviewChat, Ethics, Negative reviews, Online reviews, Review Society
Everyone is entitled to write online reviews… But how can your review be more helpful to other consumers? Why does anyone read online reviews? Because they need help deciding what to buy, where to dine, where to stay, or what to experience. Consumers rely...
by Teri Carden | Ethics, Fake Reviews, Negative reviews, Online reviews, Uncategorized
Not all online review sites function the same…what can we learn from the top online review sites? Angie’s List, Yelp, TripAdvisor, and other websites have spawned an entire industry of niche online review sites. While some of the behemoth review sites can...
by Teri Carden | #ReviewChat, Negative reviews, Online reviews
Positive online reviews are great! …but how should negative online reviews be addressed? Numerous surveys reveal that customers generally regard online product and service reviews as credible. While negative reviews may only make up a small percentage of reviews...
by Teri Carden | Fake Reviews, Negative reviews, Review law
What are the online reviewer’s rights and how does the law protect online reviews? Online reviews are not unusual today. We see them on everything – Airbnb locations, Uber drivers, restaurants on Yelp, and nail salons on Google. We even see them for...
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